Hertz allows you to cancel a reservation: a.) online by the 'Manage Bookings' reservation page or b.) by calling our hotline at +632 8396 7551; mobile: +63 925 486 9713. Prepaid bookings are non-refundable.
Pay Later bookings can be cancelled within 24 hours before pick-up period. Pay Later bookings can be cancelled any date or time before pick-up period. Prepaid bookings will be charged the prepaid ammount as the cancellation fee.
Changes in bookings may incur fees. If at the time of vehicle collection you wish to rent a larger car, change ancillary or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in PHP and may be at a higher rate than those previously quoted.
Early returns and no-shows are not subject to refunds. *Some cases are exceptions such as medical emergency or force majeure.