Policy

IMPORTANT INFORMATION

Due to limitations of this website, there are times when some vehicles are no longer available. Our rental agents will inform you ahead of time if this happens through your email. Please book 24 hours before your pickup time in order to be guaranteed your desired vehicle of choice.

Once confirmed, please present your Driver’s License and another Valid ID upon pickup of the vehicle. A security deposit shall be collected preferably via Credit Card. For changes in booking please contact us at (02) 892-0274 or send us an email at [email protected]

SECURITY DEPOSIT

A security deposit shall be charged upon pickup of the vehicle. If Hertz SuperCover is purchased, only a PHP5,000 Security Deposit shall be held on the customer’s credit card. If CDW is purchased, the following deposit shall apply:

  • Mini Sedan –  PHP6,500
  • Economy Sedan – PHP8,500
  • Intermediate Sedan – PHP10,000
  • Full Size Wagon – PHP15,000
  • Mid-Size SUV – PHP17,000
  • Full Size SUV – PHP20,000
  • Premium Sedan – PHP35,000

If no CDW is purchased, a total amount of 50% of the total rental rate shall be charged as deposit. The deposit shall be processed for refund once the vehicle is returned.

CANCELLATION AND CHANGES

For booking cancellations or changes, please send us an email at [email protected] or contact us at Tel: +63-2-892-0274 atleast one day before the booking date.

Cancellations made 48 hours before the booking date shall be fully refundable. Cancellations made between 24-48 hours before the pickup date shall be charged an amount equal to the 1st rental day of the booking. Cancellations within 24 hours of the booking date shall not be refundable.

REFUNDS

Refunds shall be issued through the customer’s credit card. The refunded amount shall be reflected in the customer’s credit card account within 5-15 business days upon confirmation by Hertz. Processing days may vary depending on the card’s issuing bank.

There is no selected car class in current office. Please choose another Class!